Work for a Travel Club - Club ABC Tours

Club ABC Tours, a subsidiary of Crown Travel Service, Inc. is a private travel club located in Northern NJ that was founded more than three decades ago. Today, we are one of the largest travel clubs in the world, providing tour packages for individuals and families who travel frequently and appreciate travel value. We are conveniently located to Route 3, Route 46 and the Garden State Parkway in Bloomfield, N.J.

We're always looking for talented, dedicated professionals to work with us. We offer a competitive compensation and benefits package including a company match 401(k) plan.

Submit your cover letter resume to:
Kim McGuire
Human Resources
CLUB ABC TOURS
300 Broadacres Drive, Suite 400
Bloomfield, NJ 07003-7021
Fax: (973) 338-0043 (Attn: HR)
email: HR2009@clubabc.com

Note: Please DO NOT call the ClubABC Reservation line in an attempt to contact Human Resources. Any candidates calling through the Reservation line will be removed from consideration for employment with ClubABC.

Download a PDF with directions to Club ABC office here.

Current Openings:
Customer Relations Representative
Staff Developer/Analyst

JOB DESCRIPTION - CUSTOMER RELATIONS REPRESENTATIVE

This position requires a highly responsible and Customer service-oriented professional to handle the company’s client correspondence and achieve a satisfactory resolution for the company as well as the traveler. The incumbent must have strong written and verbal communication skills, the ability to exercise good judgment and excel in a fast paced, team-oriented environment as well as demonstrate initiative in their job.

Qualifications:

At least 2-3 years of experience in the Travel Industry, College degree preferred.
Demonstrated ability to make decisions independently and problem solve using the best alternative for the member and the company.
Effective business oriented verbal and written communication skills.
Good judgment and decision-making skills.
Excellent organizational and follow-up skills.
Demonstrated ability to handle complex problems and positively influence the outcome.
Demonstrated ability to work with minimal supervision.
Strong orientation for details and quality control.
Strong analytical skills to recognize improvement opportunities.
Demonstrated ability to work under pressure in a fast paced environment.
Demonstrated ability to be proactive and think outside of the “Box”.
Demonstrated ability to work in a team-oriented environment.

JOB DESCRIPTION - STAFF DEVELOPER/ANALYST

The Staff Developer/Analyst is responsible for maintaining the Club ABC Tours and affiliated websites and support the company with development projects, reporting, and analysis.

Responsibilities:

Manage, maintain and improve performance of multiple travel website including Club ABC Tours, ABC Destinations and Women’s Travel Club, including content and usability.
Work collaboratively with marketing team and business stakeholders to improve web site presentation and usage.
Assist in development of new content areas of the website including graphics and page set-up.
Follows tasks through a development life cycle (coding, testing, debugging, documenting, peer-reviewing, deploying, monitoring, support) in accordance with industry best practices and specific internal procedures and standards.
Contribute to task identification, work effort estimates, and work schedules for development and maintenance activities.
Participates in the analysis definition and scoping of efficient application solutions Work closely with stakeholders including maintaining development list and communicating specifications for new functionality and features.
Test and approve new development functionality and maintenance updates/requests from development team.
Perform hands-on support for the website servers and equipment including performing preventative maintenance as needed.
Trouble-shoot website and development help desk cases.
Other ad-hoc marketing and development initiatives as assigned.
Assist IT staff as needed.
Create tools for data segmentation, sales analysis and other reports.

Qualifications:
Skills/Experience Required:

Bachelor's degree in Computer Science or equivalent experience.
2+ years experience developing Web sites for business purposes.
2+ years experience in application development.
2+ years experience in databases.
Extensive experience in Microsoft based development technologies.
Thorough understanding of the web and web browsers, their capabilities and their limitations.
Thorough knowledge of HTML Web technologies and applications.
Knowledge of software such as: Director, Photoshop, Dreamweaver, ImageReady, Javascript, Shockwave, and Macromedia Flash.
Knowledge of CSS, JavaScript, XML/XSLT.
Strong skills required in critical thinking and analysis.
Good written and verbal communication skills. Good interpersonal skills.
Attention to details, a must. Prioritizes multiple tasks effectively.
Development experience with SQL, content automation and source control a plus.
Experience using a content management system
Ability to work well in a support role with a wide variety of user competency levels
Good understanding of the organization’s goals and objectives
Highly self motivated and directed
Experience working in a team-oriented, collaborative environment

Equal Opportunity Employer

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